When coming to the hospital you need to bring a responsible attendant along with you who will assist you and if need be take decisions on your behalf.

Bring all medicines and medical documents relating to your present and past medical conditions (such as diabetes, asthma, thyroid, etc) and operations (e.g. angioplasty, bypass surgery, etc) in addition to those directly related to your current medical condition (referral letter, blocks, slides, CT scans, etc)

If you are an outstation patient, it may be useful to check whether your preexisting medical conditions such as hypertension (high blood pressure) , diabetes, etc are controlled. This can be done while you are planning your visit to Mumbai. It may avoid delay in treatment and reduce the duration of your stay in Mumbai.

Please bring all relevant medical documents (reports, X-ray plates, pathology slides & blocks) and a referral letter from your treating Doctor/Institution.

Patients are requested to carry Aadhar card (self and spouse or parents) while visiting the hospital. This will be required at the time of Registration.

The Hospital working hours are from 9.15 a.m. to 5.30 p.m. from Monday to Friday. Working hours close at 2.15 p.m. on Saturdays. The Hospital is closed on all gazetted Central Government holidays. Emergency services are available round the clock daily.

  1. Registration
  2. Consultation
  3. Diagnostic Services
  4. Appointments & Travel Concession
  5. Financial Assistance
  6. Hospital Dispensary
  7. Day Care Centre

You may chose to register as a General or Private patient depending upon your financial capacity to pay for the services that you will avail. You are advised to make an informed choice as transfer from one category to another is permitted only once. The Public Relations staff at the Inquiry Counter will assist you with this.

General Patients

General patients register at the Registration Office located on the ground floor of the Golden jubilee Building.

You are required to fill in a personal particulars form that will include your demographic details. If you have any difficulty please seek the help of the Public Relations Office/Medical Social Worker/Voluntary Social Workers. After filling in the form, you will proceed to the Registration counter and will be issued a case file and registration card. The Medical Social Worker will interview general patients and depending on the patient's financial capacity will be assigned to No Charges (NC) or Charge categories. The General 'C' category patients will be required to pay very nominal charges for services availed, as per the Schedule of Charges.

Following this, the Doctor in Charge of the OPD will review your documents and you will be assigned the appropriate Doctor/Service for your treatment.

Private Patients

Private patients register at the Registration Office located on the First floor, Homi Bhabha Building.

If you are referred by your employer/insurer with prior credit arrangement with Tata Memorial Hospital, please contact our Accounts Department for extension of credit facility.

As a Private patient, you may choose your Doctor. In case you do not have a choice, the authorities will assign you a Doctor appropriate for your case.

After completing the above formalities you will be issued a case file and a registration card by the Registration Office bearing your case file number. The safe custody of this card is important, as this will enable speedy retrieval of the medical case file each time you visit the hospital for treatment or consultation. The case file number is the unique identifier of your medical records.

After registration you will be directed to your treating Doctor/Service. The Doctor will review the medical reports and may ask you to undergo further diagnostic evaluation/ investigations.

You may also be referred to other Doctors for cross consultation. It is advisable to undergo all investigations at our hospital.

Based on the advice of your treating Doctor you will be directed to various diagnostic areas where you may be required to give blood/body fluid samples. If required you may also undergo diagnostic scopies/biopsies.

As an outpatient you will be required to pay upfront for all the services that you avail. A consolidated memo will be prepared by the secretary of your treating Doctor and the same should be paid at the cash counter located on the ground floor. If you are a credit patient, the value of the services availed will be debited from your account.

The treating Doctor after evaluating the reports will discuss the treatment options with you. Please clarify all issues of concern arising out of the treatment if any. In the event that the Doctor suggests that you need to take treatment as an inpatient, please inquire whether you need to arrange for blood/bone marrow donors. Your Doctor will also give you an estimate of the cost of treatment. Please note that cost of treatment may escalate in the unlikely event of complications for which you have to make provision.

After your evaluation is over, you are required to deposit the case file with the concerned secretary in the Private OPD and Registration Office in the General OPD. You may photocopy the contents for your reference and records. Attestation of photocopies of patient case files is done by the Public Relations Officer.

For your next visit, your Doctor's secretary or the Registration Office will issue an appointment slip for you, which will detail the date and time of the next appointment. You may also choose to avail travel concession for Road/Rail/Air transport to your place of permanent residence as per rules laid down by the concerned travel authorities.

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Mandatory Documents to Access Financial Support From

Government Schemes

  • Income proof issued by the state (Tahsildar / Sub Divisional Officer /Block Development  Officer)
  • Ration card issued by Rationing office of the state.
  • Aadhar Card or  valid photo identity issued by government as driving license, passport, voter      ID, pan card, other identity cards which may be issued by employers.
  • Pradhan Mantri Jan Arogya Yojana- Ayushman Bharat Card.
  • Beneficiary cards issued by Respective State Governments for State Health Schemes.

Those Employed in Organized And Unorganized Sectors

  • Salary slip
  • ESIS Card/CGHS Card/Referral letter from concerned officials recommending treatment at  Tata Memorial Hospital.
  • Details of Mediclaim and insurance applied by self or employer may please be disclosed and shared.

Please Note: For quick access to services kindly furnish documents which have a uniform name, address on all above said documents, discrepancy if any might lead to delay or losing the access to benefits.

For queries if any kindly contact – Medical Social Services, Golden Jubilee Building, Ground Floor No- 54.
                                                         Timing-  Monday  to  Friday-  8-00 am to 5-30 pm 

The Hospital runs well-stocked Dispensaries on the premises in the following locations.

  • Basement, Main Building
  • 2nd Floor, Mail Building
  • Ground Floor, Annexe Building

We ensure that quality medicines/consumables at reasonable rates are sold through our Dispensaries. It is prudent therefore to procure medicines/consumables from the Hospital Dispensary only. The Dispensary can accept return of unused medicines, costing more that Rs. 100/- per memo, up to 3 months from the date of sale, provided that the integrity of the items is satisfactory.

The Day Care Centres for both General and Private patients are open from 8:00 am to 8:00 pm for patients requiring intravenous fluids/chemotherapy/blood products infusion.

Contact Us

Dr. E Borges Road, Parel, Mumbai - 400 012 India
Phone: +91-22- 24177000, 24177300, 69537300
Fax: +91-22-24146937
E-mail : msoffice@tmc.gov.in(for patient care and queries)/cash@tmc.gov.in(for accounts related)/fundraising@tmc.gov.in (for donors and donation related)/registrar@tmc.gov.in(for education and training)/hrd@tmc.gov.in(for administrative - HRD matters) This email address is being protected from spambots. You need JavaScript enabled to view it.

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